FAQ Section for Vann Essentials 2025

General Queries
How do I place an order?
A: Ordering is simple! Browse our products, add your desired items to the cart, and proceed to checkout. Select your preferred payment method, and once the payment is successful, your order is confirmed.

Do I need an account to place an order?
A: You can place an order as a guest. However, creating an account allows you to track your orders, save addresses for faster checkouts, and enjoy exclusive discounts.

How do I know my order is confirmed?
A: Once your order is placed, you’ll receive a confirmation email and SMS with all the details. If you don’t receive it, check your spam folder or contact us at connect@vannessentials.com.

Can I order a product that is "Out of Stock"?
A: Unfortunately, out-of-stock items are unavailable for purchase. However, click the "Notify Me" button on the product page to get an alert when the product is back in stock.

Product Queries

How do I use essential oils for aromatherapy?
A: Add a few drops of your preferred essential oil to a diffuser filled with water. This will release the aromatic molecules, helping to calm stress and anxiety.

Are essential oils safe for skin and hair?
A: Yes, essential oils are safe when used correctly. Always dilute them with a carrier oil or cream before applying to your skin or hair to avoid any irritation.

 What quantity of essential oils is safe to use?
A: Essential oils are highly concentrated. Use only a few drops, especially for skin or hair applications. For diffusers, follow the product instructions.

Should I mix essential oils with anything before application?
A: For diffusers, use the oil as is. For skin or hair application, always dilute essential oils with a carrier oil like coconut oil or almond oil.

Are all your products organic?
A: Yes, all Vann Essentials products are 100% organic, pure, and proudly made in India. We do not use chemicals, artificial colors, or additives.

Are cold-pressed oils better than hot-pressed oils?
A: Absolutely! Cold-pressed oils retain their original nutrients and antioxidants because they are extracted without using heat. They’re more beneficial for your skin and hair.

Payment and Security

What payment methods do you accept?
A: We accept Paytm, UPI, Google Pay, Debit/Credit Cards, and Net Banking. Cash on Delivery (COD) is also available for select locations.

 How safe is it to use my card on your website?
A: Your payment information is securely processed using encryption technology, making it 100% safe to shop with us.

Is COD available for delivery to all locations in India?
A: Yes, COD is available. A nominal fee according  may be charged for this service.

Shipping and Delivery

How long will it take to receive my order?
A: For most locations in India, orders are delivered within 3–5 business days. You’ll receive a tracking link once your order is dispatched.

How can I track my order?
A: After your order is dispatched, we’ll send you a tracking link via email or SMS. You can use this link to check the status of your delivery.

Are your products packaged securely?
A: Yes, all orders are carefully packed to ensure they reach you in perfect condition. Fragile items like diffusers are given extra care during packaging.

Do you deliver across India?
A: Yes, we deliver to most pin codes in India. Enter your pin code on the product page to check availability for your location.

Returns and Refunds

Can I return or exchange a product?
A: We accept exchanges for damaged or defective products only. Contact us at connect@vannessentials.com or WhatsApp us at +91 9958852312 within 24 hours of delivery. Products must be unused, in their original packaging, and with tags intact.

What is your refund policy?
A: Refunds are only applicable for damaged or defective products. Once approved, refunds are processed within 7–21 business days.

Can I cancel my order?
A: You can cancel your order within 24 hours of placing it by emailing us at connect@vannessentials.com or calling +91 9958852312. A 2.5% payment gateway fee will apply for cancellations.

Contact Us

How can I contact Vann Essentials?
A: You can reach us via:

• Email: connect@vannessentials.com

• Phone/WhatsApp: +91 9958852312

• Office Address:
  Vann Essentials C/O LeadAstra LLP
  H/O B-47, Swasthya Vihar
  B/O 214, Patparganj Industrial Area, Delhi-110092, India